Returns & Exchanges

Returns & Exchanges

We make our products carefully and stand behind them. If something arrives damaged or isn't what you ordered, we'll make it right immediately — full refund or replacement, no questions asked.

Fragrance and personal care products

Scent is personal. If you're new to Craftsman Soap Co. and a product isn't right for you, email us within 30 days of your first order and we'll work something out — store credit toward another scent, a recommendation, or an exchange. We want you to find something you love.

Products that have been opened cannot be returned for resale, so we handle these case by case rather than through a standard return process. We're a small operation and we treat every situation like it deserves individual attention.

Unopened products

Unused, unopened products in original packaging may be returned within 30 days for a full refund minus return shipping. Contact us first at hello@craftsmansoap.com before sending anything back.

Damaged or incorrect orders

If your order arrives damaged or we sent the wrong item, email us a photo within 7 days and we'll send a replacement immediately at no cost.

Gift orders

If you received a Craftsman product as a gift and it's not right for you, email us and we'll help you find something that is — store credit is available for gift purchases.

Craftsman Soap Co. — Est. 2013, Los Angeles, CA